Shipping policy

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time

  • Standard Shipping: 5–7 business days

  • Express Shipping: 2–3 business days

  • International Shipping: 7–14 business days (depending on destination and customs clearance)

Note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Shipping Rates

  • Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

  • Free shipping is available for specific products.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your package directly through the carrier’s website.

Customs, Duties & Taxes (for international orders)

  • Customers are responsible for any customs fees, import duties, or taxes imposed by their country.

  • We are not liable for delays caused by customs clearance.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery.

  • We will work with the carrier to resolve the issue and, if applicable, send a replacement.

Address Accuracy

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.


📞 Contact Information

If you have any questions about your order or our shipping policy, please reach out to us:

  • Email: getsupport@clozefy.com

  • Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (IST)

  • Mailing Address: [Clozefy], [Kolkata], [West bengal], [743122], [India]